Refund policy

Returns
You have 30 days from delivery to evaluate your Go Power! purchase. If you’re not satisfied for any reason, return it unused, in new condition and in its original packaging, and we’ll refund the price you paid (less shipping charges, if applicable).

How to start a return
Email us at customersupport.gopower@dometic.com with your order number to get a Return Authorization (RMA) number. We’ll reply with the return address and instructions. Returns sent without an RMA number will be refused.

Return shipping
The customer pays return shipping. We recommend a trackable service, because we can’t issue a refund for a return we don’t receive.

Refunds
Once your return arrives and passes inspection, we’ll refund your original payment method. Your bank or card issuer may take a few extra business days to post it.

Damaged or wrong items
If your order arrives damaged or isn’t what you ordered, email us within 7 days of delivery with your order number and photos, and we’ll make it right at no cost to you.

Warranty claims
Product defects after the 30-day return window are covered under the Go Power! warranty. See our Warranty page for coverage and how to file a claim.

Lithium Batteries

Lithium batteries are final sale. Because they are classified as hazardous materials for shipping, we cannot accept returns or exchanges once they have shipped.

This does not affect your warranty. If a lithium battery is faulty and covered under warranty, contact our support team at customersupport.gopower@dometic.com with your order number, the product’s serial number, and a description of the issue. We will troubleshoot with you and, if the battery is found to be faulty, arrange a repair or replacement under the terms of the product warranty.

Do not ship a lithium battery back to us unless our support team has given you return instructions. Batteries sent back without authorization will not be accepted.