PRIVACY POLICY

Last Updated: July 31, 2025.

Your privacy is important to Go Power!, a Dometic Outdoor Company (“Go Power!”). This Privacy Statement explains how Go Power! collects, uses, discloses, retains, and deletes personal information, including information collected through the Go Power! website (currently, gopowersolar.com), or directly by Go Power! representatives.

Go Power! welcomes questions and comments on this Privacy Statement and feedback on its management of personal information. Any questions, concerns, requests for access or changes to personal information, withdrawals or variations of consent, complaints, or inquiries regarding our privacy policies and practices may be directed to the Go Power! Privacy Officer at: 201 – 710 Redbrick St, Victoria, British Columbia, Canada, V8T 5J3

1. YOUR CONSENT

Go Power! will only collect, use and disclose personal information for the purposes for which it was provided, unless you consent to a new purpose, or if permitted or required by law. Except where limited exceptions apply, Go Power! will make a reasonable effort to advise you in advance of the purposes for which your personal information is being collected, used, and disclosed.

When you provide or submit your personal information to Go Power!, we consider that you have consented to the collection, use, and disclosure of your personal information for the purposes for which it was provided or submitted. We will handle that personal information in accordance with this Privacy Statement, or as otherwise permitted by applicable law. Subject to legal or contractual restrictions, on reasonable notice, you may withdraw or vary your consent to collection, use and disclosure of your personal information by submitting a written request to the Go Power! Privacy Officer using the contact information above. If you withdraw or vary your consent, there may be products and services that Go Power! can no longer supply to you.

In this Privacy Statement, “personal information” means information about an identifiable individual.

2. HOW GO POWER! COLLECTS PERSONAL INFORMATION

(a) Direct Collection:

We may collect personal information such as your name, address, phone number, email address, and warranty registration details when you interact with us. This includes when you contact us, register a product, or submit a warranty claim.

Although Go Power! collects personal information primarily from the individual involved, Go Power! may also collect personal information from other authorized sources. You may be asked to provide or submit your personal information to Go Power! when you contact Go Power! to discuss our products or services, place an order, register to create a Go Power! account, subscribe to our newsletter, respond to a survey, fill out a form, or submit an inquiry.

(b) Automatic Collection:

The Go Power! website may automatically collect certain information regarding your use of the website, such as the dates and times you access the website and the browsers, operating systems, and devices you use. Go Power! may use that information to administer and improve the website.

Go Power! websites and email messages may also use cookies and similar technologies to improve services, advertising, and customer communications. You may choose to decline or disable cookies if your browser permits, but doing so may affect your ability to access or use certain features.

(c) Location-Based Services

Go Power! may provide location-based services, including marketing and promotions specific to your location and the calculation of prices in local currency. If location data contains personal information, it will be treated accordingly.

3. HOW GO POWER! USES PERSONAL INFORMATION

Go Power! uses your personal information to:

(a) Provide products and services you have registered or purchased;

(b) Facilitate transactions and process purchases;

(d) Create and manage your Go Power! account;

(e) Facilitate product returns for servicing or repairs;

(f) Comply with legal requirements.

If you have provided consent, we may also use your personal information to:

(g) Facilitate product returns for servicing or repairs;

(h) Develop and improve products and advertising;

(i) Send you updates and announcements.

Go Power! may use personal information to create non-personal information for analytical and business planning purposes.

4. HOW GO POWER! DISCLOSES PERSONAL INFORMATION

(a) Suppliers, Distributors and Service Providers:

Go Power! may disclose your personal information to approved third parties, including contractors and developers, to assist in providing services. These parties are contractually obligated to protect your information and use it only for authorized purposes.

(b) Business Transactions:

Go Power! may disclose personal information in connection with business transactions, such as mergers or acquisitions, with appropriate privacy protections in place.

(c) Legal Disclosures:

Go Power! may disclose personal information as required by law or to protect legal rights, interests, and safety. We are not responsible for how third parties use disclosed information.

5. LOCATION OF PERSONAL INFORMATION

Go Power! may process and store personal information in various countries, including Canada and the United States. By providing your information, you consent to its transfer and storage in these jurisdictions.

6. RETENTION AND PROTECTION OF PERSONAL INFORMATION

Go Power! retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement or as required by law. We use administrative, physical, and technical safeguards to protect your information.

In the event of a data breach involving personal information, Go Power! will notify affected individuals as soon as reasonably possible. Notifications will include:

A description of the breach and the type of information involved
Steps we are taking to mitigate the impact
Guidance on how you can protect yourself

7. ACCURACY AND ACCESS TO PERSONAL INFORMATION

You are responsible for ensuring your personal information is accurate and up to date. You may request access to your information or corrections by contacting the Privacy Officer.

8. NON-PERSONAL INFORMATION

Go Power! may use, disclose, and retain non-personal information for any purpose. If non-personal information is combined with personal information, it will be treated as personal information.

9. OTHER MATTERS

(a) Business Contact Information: This Privacy Statement does not apply to business contact information.

(b) Website Terms and Conditions: Terms and Conditions accepted during account registration also apply to this Privacy Statement.

(c) Other Websites/Online Services: Go Power! is not responsible for the privacy practices of other websites linked from our site.

(d) Former Users: If you stop using our website, we may continue to use and disclose your personal information as described in this Privacy Statement.

(e) Unsubscribing: You may unsubscribe from commercial messages using the procedure included in those messages.

(f) English Language: You and Go Power! have each expressly requested and required that this Privacy Statement and all related documents be drawn up in English. Les parties conviennent et exigent expressément que ce Politique et tous les documents qui s’y rapportent soient rédigés en anglais.

(g) Data Breach Notification Policy: In accordance with applicable privacy laws, Go Power! is committed to transparency in the event of a data breach. If a breach occurs that poses a real risk of significant harm to individuals, we will notify affected individuals directly and report the breach to the appropriate regulatory authorities. We will also document all breaches and review our security practices to prevent recurrence.

FAQs

What personal information does Go Power! collect?

We collect information you provide directly to us, such as your name, address, phone number, email, and warranty registration details. We may also collect technical data like browser type and location when you visit our website.

How does Go Power! use my personal information?

We use your information to provide and support our products and services, process transactions, respond to inquiries, and improve your experience. With your consent, we may also send you updates, promotions, and product news.

Was my information affected by the recent security breach?

On July 22, 2025, we identified a security breach that may have involved the unauthorized download of some root files. These files could have included customer information such as names, addresses, and phone numbers. If your information was affected, you will be contacted directly.

What is Go Power! doing to address the breach?

We immediately launched a full investigation with our developer and security teams. We’ve strengthened our systems, implemented additional safeguards, and are notifying affected individuals in accordance with privacy laws.

Will I be notified if my data was compromised?

Yes. If your personal information was involved in the breach, you will receive a direct notification from us with details about what happened, what information was affected, and what steps you can take to protect yourself.

How does Go Power! protect my information?

We use industry-standard security measures, including encryption and secure servers, to protect your data. We also limit access to personal information to authorized personnel and partners who are contractually obligated to protect it.

Can I access or update my personal information?

Yes. You can request access to your personal information or ask us to correct or delete it by contacting our Privacy Officer at the address listed in our Privacy Policy.

Where is my data stored?

Your data may be stored in Canada, the United States, or other countries where we or our service providers operate. We ensure that your data is protected regardless of where it is processed.

What are my rights under privacy laws?

You have the right to access your personal information, request corrections, withdraw consent, and file a complaint if you believe your data has been mishandled. We are committed to upholding your rights under applicable privacy laws.